WhatsApp for business: turn enquiries into customers

In India, many customers would rather message than fill a form. If WhatsApp is how people reach you, treat it like a sales counter, not an inbox.

Set up the basics

• Use WhatsApp Business with a proper profile: logo, address, hours and website.
• Add a short greeting and an away message.
• Create quick replies for common questions.
• Use labels to separate new enquiries, quotes sent and paid customers.

Reply fast, then reply well

Most buyers message several businesses at once. A reply within minutes usually beats a perfect reply tomorrow. Keep messages short, friendly and specific, and end with a next step.

Speed wins the first impression. Clarity wins the sale.

Respect the customer

Message people only when they have asked or agreed. Use catalogues for products, share clear prices when you can, and never add people to broadcast lists without consent. Good etiquette protects your number and your reputation.

Link your ads, website and Google Business Profile to your WhatsApp so that every enquiry lands in one place.

Related service: Digital Marketing in Indore